Professional consulting service： Provide professional roll selection suggestions to help customers choose the right material and model according to production needs. Provide free technical support to answer customers’ questions about roll performance, material, and service life.
Product information support： Provide detailed product specifications, technical documents, and application cases to help customers understand the product
Customized service： Design and produce customized rolls according to customer’s needs to meet special working conditions and production requirements.
Provide production line optimization solutions to improve rolling efficiency and product quality.
Quick response： The dedicated sales team quickly responds to customers’ inquiries and guarantees solutions within 24 hours.
Installation Instructions: Provide detailed installation manuals or remote guidance to ensure smooth installation of the rollers. If necessary, professional technicians can be dispatched to the site to assist in installation and commissioning.
Technical Support: Provide free training to help customers master the maintenance and care skills of the rollers. 24-hour online support to promptly solve problems that arise during use.
Regular Return Visits: Regular return visits to customers to understand the use of the rollers and provide optimization suggestions. Quickly respond to and provide solutions to customer feedback.
Warranty and Maintenance: Provide long-term warranty services to ensure the interests of customers. During the warranty period, provide free repair services caused by product quality problems. Provide reasonable repair and maintenance plans and spare parts support to extend the service life of the rollers.
Technical support services
◆Technical drawing conversion
◆Technical standard transformation
◆Roller pass life performance improvement
◆Rolling line cooling method improvement
◆Other technical services upon request
